POLICIES

BASKETBALL VICTORIA

MEBA

WAVERLEY BASKETBALL CLUB

  • At Waverley Basketball Club, we are committed to providing a positive and engaging basketball experience. The Refund Policy outlines the procedures for requesting a refund and the terms under which refunds may be issued.

    Please read the following guidelines carefully:

    1. Cancellations by Participant

    After Season Start

    No refunds will be issued once the season or competition has commenced, except under exceptional circumstances (e.g., medical reasons with a valid doctor’s certificate).

    Non-attendance

    Failure to attend games or programs without prior notification will not be eligible for a refund.

    2. Cancellations by the Club

    Program/Season Cancellation

    If the event, program, or season is cancelled by the club, participants will receive a full refund or the option to transfer their registration to another available season or program.

    3. Withdrawal Due to Injury or Medical Reasons

    Medical Withdrawal

    Participants who need to withdraw due to injury or illness may apply for a refund. A doctor’s certificate must be provided, and refunds will be subject to the committee's discretion based on the timing of the withdrawal and the circumstances.

    4. Special Circumstances

    Exceptional Circumstances:

    Requests for refunds due to exceptional circumstances will be considered on a case-by-case basis. Please contact us with any relevant documentation to support your request (e.g., family emergency, relocation).

    5. How to Apply for a Refund

    To request a refund, please follow these steps:

    1. Contact the Treasurer, Sharna Smith, via email at treasurer@waverleybasketball.net

    2. Provide the following information in your email:

    • Your full name

    • The reason for the refund request

    • Any relevant documentation (e.g., doctor’s certificate, proof of relocation)

    3. Refund requests must be submitted in writing via email for consideration.

    6. Processing Times

    Refund requests will be reviewed, and approved refunds will be processed within 14 business days from the date of approval. Refunds will be issued via the same payment method used during registration, unless otherwise agreed.

    7. Non-refundable Fees

    Please note that the following fees are non-refundable:

    • Basketball Victoria Annual Participant Licence Fee (for players)

    • Basketball Australia Participant Fee (Game Development Levy)

    • Uniform costs

    8. Amendments to the Refund Policy

    Waverley Basketball Club reserves the right to modify or amend this Refund Policy at any time. Any changes will be communicated to all members via our social media accounts and posted on our website.

    We appreciate your understanding and cooperation. Should you have any questions about this policy or need further clarification, please feel free to reach out to our committee.

  • Terms & Conditions of Registration at Waverley Basketball Club

    By registering your child/children with Waverley Basketball Club, you agree to the following conditions:

    1. Parental Involvement

      As part of your registration, it is expected that a parent or guardian will actively participate in team duties, including scoring when rostered and contribute to the club in a volunteer capacity such as Team Manager, Coach, or Committee Member if needed. Please note: Teams may be withdrawn from competition if there is insufficient parental or guardian support in these roles so a team can function.

    2. Forfeits

      If a team forfeits a scheduled game, the team will be responsible for covering any associated penalty fees.

    3. Withdrawal Administration Fee

      A non-refundable administration fee of $50.00 will apply to any registration that is withdrawn more than five (5) days after the registration period has officially closed.

    4. Medical Information and Supervision

      Waverley Basketball Club does not share medical details, allergy information or specific support needs with Coaches or Team Managers. It is the responsibility of parents/guardians to supervise their child/children at all games and training sessions and communicate any medical details if needed. In the case of injury or accident, if a parent/guardian is not present and cannot be contacted, permission is given for the player to receive necessary medical or surgical treatment. Parents/guardians accept responsibility for any costs incurred and agree not to hold Waverley Basketball Club liable for any resulting damages.

    5. Codes of Conduct

      All players, parents, guardians, and supporters must adhere to the following codes:

      Basketball Victoria’s Codes of Conduct for Players, Parents, and Spectators http://www.basketballvictoria.com.au & https://www.waverleybasketball.net

      MEBA’s Behavioural Framework for Players, Coaches, Parents, and Spectators https://www.nunawadingbasketball.com.au/ & https://www.waverleybasketball.net

    6. Use of Personal Information

      Personal information collected during registration will only be used for player registration with MEBA and for internal club operations, such as team communications. Your email and contact details may be shared with Coaches, Team Managers and Club Officials solely for club-related communication. If you have concerns about your privacy or wish to verify information we have on record, please contact our Registrar at registrar@waverleybasketball.net.

    7. Refund Policy

      At Waverley Basketball Club, we are committed to providing a positive and engaging basketball experience. The Refund Policy outlines the procedures for requesting a refund and the terms under which refunds may be issued. Please see the full refund policy below.

    Effective from: July 2025